Policy


Delivery Policy

Digital goods can be accessed via a link that is sent to the email address that you provided after payment has been received. See our FAQ page for more information about digital downloads.

We reuse envelopes, boxes and packing material where appropriate – it’s not because we are tight, but because we hate waste! We even make up our own mailers using reclaimed cardboard. It’s important to us that we apply the ethics that we talk about.

Goods are normally packed and posted to the delivery address that you supplied within 1-2 days of the receipt of the order using Australia Post’s standard services. The full postage rate is automatically calculated according to the products that you’ve purchased. No handling fee is charged.

A flat rate is available to Australian customers based on products classed as letters (under 20mm thick and 500 grams including packaging) and parcels (over 500 grams including packaging). These flat rates are available regardless of quantity, and is a great way to save on freight costs with bulk purchases.

Delivery within Australia can be typically be expected within 6 business days, international deliveries are sent by Air Mail and can take from 6 to 12 business days. There can be delays in postal services, if your purchase hasn’t arrived please allow an extra few days before contacting me.

For more information about delivery times visit Australia Post for domestic or international services. If you require an urgent delivery at an added cost, please contact me.

Return / Refund Policy

A full refund will be offered for any digital purchase that is unable to be opened or downloaded by the customer.

If a physical product arrives in a unacceptable state by the postal or courier service, then I ask that you provide a digital photo of the damage to the product upon delivery for assessment.

If the product does not arrive for some reason, I’ll aim to find the cause of the problem and resend the product as appropriate. If the incorrect delivery address was provided, the item will need to be purchased again. If returned to sender (incorrect address supplied), then postage costs need to be paid for by the customer for the item to be resent.

Please make sure that you want the product that you order before making a purchase as a refund will not be offered if you change your mind after the goods have been sent. An order can be cancelled, with a full refund, if it has not yet been sent.

It is the customers responsibility to provide a suitable delivery destination for physical goods, a suitable mail box or undercover area that is protected from the weather. Leave a note on your order if special delivery instructions are required and we will include this on your package.

If you feel that you have a legitimate complaint to make about a product or service please contact me, and I’ll do my best to address it.

Privacy Policy

We acknowledge and are committed to protecting your privacy in accordance with the Privacy Act 1988. Personal information is not collected unless it is necessary for me to carry out functions and activities as a retailer. I only collect such information by lawful and fair means and in an unobtrusive way.

If you have questions that you would like to ask me with regards to privacy please contact me.


Richard Telford

Richard Telford

 

Richard Telford is founder of ‘Permaculture Principles’ (ABN 25 448 892 806) which trades using this website. He is a designer, publisher and retailer of goods based at Abdallah House in Seymour, Australia.

Goods are dispatched from a small warehouse located nearby. You’ll find him or his partner Kunie riding their bikes to the warehouse to fulfill orders on Monday, Wednesday and Fridays.