After your download purchase is complete you will receive an email that contains the download link. Your downloadable files are also available on your account page, which can be accessed from the main menu from the store where you made your purchase. Older operating systems may require you to download your files to your computer and not to a mobile device like a phone or tablet. If you can’t find the email then check your junk mail folder.
The download process may take quite a while, depending on the size of your file and the speed of your connection. Be patient, make sure that the file has fully downloaded before uncompressing it if it’s a .zip file, and opening it in your preferred application.
When you click on the link, the file may try to open in a program that you don’t want, you can avoid this by right-clicking on the link and choose to download the file to your download folder.
I’ve downloaded my file, how do I use it?
PDF eBook files
You can open .pdf documents by double-clicking on them or by opening them from within your favourite reading program – we recommend opening your .pdf files on your desktop computer using Adobe Reader.
ePub eBook files
There are two types of ePub files: standard and fixed-format. Unless stated otherwise, files are standard and have a flexible layout that adjusts to your screen. You can open these files on your computer using most eBook reader applications. Examples of free reader applications that are compatible for fixed-layout ePubs are: iBooks for Apple iOS and OS X; Google Play Books for Android; and Readium for Chrome.
.mobi and .kpf eBook files
.mobi and .kpf files can be opened after copying across onto your Kindle device, or by using the Kindle App on your computer or mobile device.
.mp3 audio files
Syncing eBooks and audio to your phone
Once files are saved to your preferred library program you can sync them to your mobile device. Refer to the instructions of your preferred service.
Do you have a wireless, satellite or dial-up connection?
Some people experience problems downloading large files because their internet connection is congested. This is more likely to be a problem if you have satellite or wireless internet, especially during peak usage times. Try downloading your files in off-peak times, like early in the morning or later at night. You can also try another connection if available. Downloading large files using dial-up is not recommended.
My download won’t complete. What can I do?
Some internet providers slow the speed of large downloads, so it could take a while to fully download. Make sure that the file is fully downloaded before trying to open it. If the download has stalled, stop it and try again by clicking on your link. If you are using a wireless internet connection, try plugging in directly.
I get an error message when I try to unzip my download.
Most likely you download is not complete, this is usually caused by an interruption to your internet connection. You can check this by right clicking on the file and selecting Get Info on a Mac, or Properties on a PC, and comparing the size of the file with the size listed in the Product Description on the Product Page of the item that you purchased. Try downloading the file again by clicking on the link in the Order that your received via email.
How do I uncompress my .zip download?
Some files will be delivered as a compressed file in .zip format. To decompress it simply double-click on it, it’s built into the Mac OS. If you are on a PC and that doesn’t work try right clicking and choose Extract All in the menu. If that option is not listed then double-click on the file, select all the files and drag them into a folder or onto your desktop to extract them. If that still doesn’t work (pretty unusual) then you probably don’t have unzipping software installed, you can get that for PC’s here.
I can’t find my download.
Try looking at you most recent files in your Downloads folder first. If you can’t see your file there search for it using the name of the file in the Order that your received via email. It’s the underlined text after the word Download.
I’ve read all the FAQ and I’m still having problems.
If you are still having issues with your download please use the special contact form below.