Digital goods can be accesses via a link that is sent to the email address that you provided after payment has been received. See our FAQ page for more information about digital downloads.
Sales of physical goods are normally packed and posted to the delivery address that you supplied within 1-2 days of the receipt of the order using Australia Post’s standard services. I charge the full postage rate that is automatically calculated according to the products that you’ve purchased. No handling fee is charged.
Delivery within Australia can be typically be expected within 5 business days, international deliveries are sent by Air Mail and can take from 5 to 12 business days. There can be delays in postal services, if your purchase hasn’t arrived please allow an extra few days before contacting me. For more information about delivery times visit Australia Post for domestic or international services.
If you require an urgent delivery at an added cost, please contact me.
Return / Refund Policy
A full refund will be offered for any digital purchase that is unable to be opened or downloaded by the customer.
If a physical product arrives in a unacceptable state by the postal service, then I ask that you provide a digital photo of the damage to the product upon delivery for assessment. If the product does not arrive for some reason, I’ll aim to find the cause of the problem and resend the product as appropriate. If the incorrect delivery address was provided, the item will need to be purchased again.
Please make sure that you want the product that you order before making a purchase as a refund will not be offered if you change your mind after the receipt of goods.
If you feel that you have a legitimate complaint to make about a product or service please contact me, and I’ll do my best to address it.
We acknowledge and are committed to protecting your privacy in accordance with the Privacy Act 1988. Personal information is not collected unless it is necessary for me to carry out functions and activities as a retailer. I only collect such information by lawful and fair means and in an unobtrusive way.
If you have questions that you would like to ask me with regards to privacy please contact me.
Richard Telford is founder of ‘Permaculture Principles’ (ABN 25 448 892 806). He is a designer, publisher and retailer of goods which trades using this website from his home, Abdallah House in Seymour, Australia.